OUTLIER — RETURNS & REFUNDS POLICY

Last updated: September 2026

At OUTLIER, we want you to feel confident with every purchase. If something isn't quite right, we're here to help.

1. RETURNS

You have 14 days from the date you receive your order to notify us that you wish to return an item.

Once you've notified us, you have a further 14 days to send your item back.

To be eligible for a return, items should be unworn, unused and returned in their original condition, with any original tags attached where possible. You may try on clothing as you would in a shop.

To start a return, email info@outlierclothing.co.uk with your order number and the item you'd like to return. We'll provide you with return instructions and the appropriate return address.

Please contact us before sending anything back.

2. REFUNDS

Once your return has been received and inspected, we'll notify you by email.

Approved refunds will be issued to your original payment method. For cancellations made within your statutory 14-day cancellation period, we will refund you in accordance with your legal rights, including the basic delivery charge where applicable.

Depending on your bank or payment provider, it may take additional time for your refund to appear in your account.

3. RETURN SHIPPING

For change-of-mind returns, customers are responsible for return postage costs.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

If an item is faulty, damaged or incorrect, OUTLIER will cover reasonable return postage costs where a return is required.

4. DAMAGED, FAULTY OR INCORRECT ITEMS

If you receive an item that is damaged, faulty or different from what you ordered, please contact us at info@outlierclothing.co.uk.

Include your order number, a description of the issue and photographs where possible.

We'll review the issue and arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights.

Your statutory rights for faulty goods are separate from our 14-day change-of-mind returns policy.

 

5. EXCHANGES

If you've ordered the wrong size or colour, please contact us to discuss your options.

Subject to availability, we may be able to arrange an exchange. Alternatively, you can return your eligible item for a refund and place a new order.

6. PERSONALISED ITEMS

Items made to your individual specifications or personalised specifically for you may be excluded from the standard 14-day cancellation right, unless they are faulty or not as described.

Our standard OUTLIER collection is covered by the returns policy above, even where products are produced after an order is placed. 

7. REFUND PROCESSING TIMES

Refunds will be processed within 14 days of receiving your returned goods or receiving acceptable evidence that you've sent them back, where applicable.

Refunds will be made using your original payment method unless otherwise agreed.

8. CONTACT US

For returns, refunds or questions about your order, contact our customer support team.

Email: info@outlierclothing.co.uk Website: www.outlierclothing.store 

OUTLIER — EST. 2026 BEYOND ORDINARY.