Terms of service
TERMS OF SERVICE
Last updated: September 2026
Welcome to OUTLIER. These Terms of Service apply to your use of our website and to purchases made through outlierclothing.store.
By using our website or placing an order with us, you agree to these Terms of Service.
1. ABOUT OUTLIER
OUTLIER is an independent clothing and lifestyle brand offering apparel, accessories and everyday essentials.
Website: www.outlierclothing.store
Email: info@outlierclothing.co.uk
Our business contact and address details should be provided to customers as required by applicable UK consumer law.
2. USING OUR WEBSITE
You agree to use our website lawfully and responsibly.
You must not:
- Use our website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our website or systems.
- Copy, reproduce or commercially exploit our website content without permission.
- Interfere with the operation or security of the website.
We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers or website.
3. PRODUCTS
We make every effort to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, colours displayed on different screens may vary slightly from the actual product.
Products are subject to availability.
We reserve the right to correct errors, update product information and withdraw products from sale where necessary.
Your statutory rights are not affected. Goods supplied to consumers must meet applicable requirements, including being as described, of satisfactory quality and fit for purpose.
4. PRICES
All prices displayed on our website are in GBP (£) unless otherwise stated.
Prices include applicable taxes where indicated at checkout.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted.
We make every effort to ensure pricing information is accurate. If an obvious pricing error occurs, we will contact you before processing the order.
5. ORDERS
When you place an order, you are making an offer to purchase the products selected.
After placing your order, you will receive an order confirmation by email.
Your order is accepted when we confirm that the order has been accepted for processing.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, significant pricing errors or circumstances where a product is unavailable.
If we cancel an order after payment has been taken, you will receive a refund of the amount paid.
6. PAYMENT
We accept the payment methods displayed at checkout.
Payment must be successfully authorised before an order can be processed.
Where a payment provider offers instalment or credit options, those services are provided subject to the provider's own terms and eligibility requirements.
7. DELIVERY
We currently offer delivery within the United Kingdom.
STANDARD DELIVERY: 3–5 BUSINESS DAYS
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Further information can be found in our Shipping Policy.
UK distance-selling rules require businesses to provide customers with clear information about delivery arrangements, costs and expected delivery times.
8. RETURNS AND REFUNDS
Our returns and refunds are explained in our Returns & Refunds Policy.
For eligible online purchases, UK consumers generally have a statutory cancellation period of 14 days from receiving the goods, subject to applicable exceptions.
Nothing in these Terms removes or limits your statutory consumer rights.
9. FAULTY OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged or not what you ordered, please contact us at:
Please provide your order number and details of the issue.
We will work with you to provide an appropriate remedy in accordance with your statutory rights.
10. INTELLECTUAL PROPERTY
All content on the OUTLIER website, including but not limited to:
- OUTLIER branding and logos
- Product photography
- Graphics
- Text
- Designs
- Website layouts
- Images
- Marketing materials
is owned by or licensed to OUTLIER unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
11. USER CONTENT
If you submit reviews, photographs, comments or other content to OUTLIER, you confirm that you have the right to provide that content.
By submitting content, you grant OUTLIER permission to use it for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading or inappropriate.
12. WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available or free from interruptions, errors or technical issues.
We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.
13. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms affects your statutory rights or our legal responsibilities regarding faulty, unsafe or incorrectly described goods. UK consumer terms must be fair and transparent and cannot unlawfully exclude responsibility for matters such as faulty goods or personal injury caused by negligence.
14. THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party services, including payment providers, delivery services and other platforms.
We are not responsible for the content, availability or policies of third-party websites or services.
Where you use a third-party payment or finance service, that service may have its own terms and conditions.
15. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect your personal information.
16. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will always be made available on our website.
Changes will not affect rights or obligations that have already arisen before the updated terms take effect.
17. GOVERNING LAW
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a consumer, you will retain any rights you have under the laws that apply to your place of residence.
18. CONTACT US
If you have any questions about these Terms of Service, your order or our products, please contact:
OUTLIER
Email: info@outlierclothing.co.uk
Website: www.outlierclothing.store
EST. 2026
BEYOND ORDINARY.